Support & FAQ
Quick answers to the most common questions about the Tubient platform.
Can I save my analytics sessions?
Yes! Your canvas layouts, connected nodes, and AI chat history are automatically synced to the cloud in real-time. You can access and manage your past sessions at any time using the History Panel in the sidebar.
Why does my chart say 'No Data Available'?
This usually happens when there are no public videos in the selected date range or the selected metric hasn't been tracked yet. Try extending your date range using a Date Range Node or adjusting your Filter Node settings.
How do I generate a visual pipeline using AI?
Just type what you want to see in the AI Assistant chat box! For example, try entering "Show me my subscriber growth over the last 90 days." The assistant will translate your prompt and automatically construct the right nodes for you (like a Date Range Node connected to a Temporal Node).
How do I change the chart from Daily to Cumulative?
You can easily toggle between Daily and Cumulative views for all trend lines generated by a Temporal Node using the global toggle switch located in the upper-right corner of the main line chart area.
What is the difference between Breakdown nodes and Comparison nodes?
Numeric Breakdown nodes (like Traffic Sources or Geography) analyze the internal segments and cohorts of the same single metric for your channel or connected videos. Comparison nodes rank and compare the same metric across different videos or items. For example, use a Numeric Node to see how much of your traffic comes from search vs suggested videos, and use a Comparison Node to see how much more watch time Video A got compared to Video B.
Why did my views jump around 27 August 2026?
Because YouTube changed how it counts a view, not because your audience changed. From 27 August 2026 a view is counted the moment playback starts on long-form and live videos, the same rule Shorts moved to in 2025. Earlier totals were not recalculated, so a views figure spanning that date compares two different measurements. Engaged Views counts views the old way, so that is the number to use when comparing with the past. Your earnings and your Partner Program progress are not affected. There is a fuller explanation on the Data Transparency page.
Why can't I see the video I just uploaded?
YouTube analytics data is typically delayed by approximately 2 days. This is a limitation of the YouTube API and how they process their global data. Your video will appear in your pipelines and charts as soon as the data is finalized and released by YouTube.